Frequently Asked Questions


We accept standard credit card, Zelle, and eCheck.

We are currently only shipping to the US.

These products are for qualified researchers only. Handling instructions are not included or provided.
Any implication of improper use as described in our Terms of Use may result in the restriction of future purchases.


We ship Monday-Friday (and sometimes Saturdays!).
Orders placed before 12PM EST are shipped same day. Orders received after will be processed and shipped the next day, but during times of high order volume it may take up to 48 hours to ship.
USPS Priority shipping times across the US vary between 1-4 days depending on location.

Overnight shipping is not currently available.

Packages do not require signature upon receiving.


This is normal. Once we verify payment has been received, your order status will change to ‘Processing’.
Order status change may take some time to reflect on your order after payment.

Requests for returns and exchanges are accepted within 7 days of receiving the order. We will provide a shipping label free of cost to return/exchange the item.
A refund will be issued after we receive and inspect the product, typically within 5-7 business days.

If your order has not been shipped yet, you may be in time to modify or cancel your order. Please send us an email as soon as possible to [email protected], and include your order number so we can assist you.


Every peptide batch we receive gets sent to an independent third party testing lab to be analyzed and tested for identity of the peptides, purity, and concentration.
All peptides are labeled with their corresponding batch number.

If you’d like to verify the authenticity of the lab report with the lab, contact us for instructions to do so.