Shipping & Returns policy
Shipping & Delivery
We offer multiple shipping options across the USA:
- USPS Priority Mail is our standard shipping option, which can range from 1-4 day delivery depending on your location.
- Free shipping for order over $150 use USPS Priority mail.
- UPS 2 Day Air is available
- Temperature controlled ice pack add-on includes a large frozen ice pack with thermal bubble packaging to mediate temperature exposure
Same day shipping applies for all orders received and paid for before 12:00PM EST on weekdays; these are shipped out the same day. Orders received after 12:00PM EST will be processed and shipped next day. During days of high order volume, your order may take up to 48 hours to ship.
Orders are shipped Monday-Friday (and sometimes Saturdays!).
Refunds & Exchanges
Requests for returns and exchanges are accepted within 7 days of receiving the order. We will provide a shipping label free of cost to return/exchange the item.
A refund will be issued after we receive and inspect the product, typically within 5-7 business days.