Shipping & Returns policy

Shipping & Delivery

We offer multiple shipping options across the USA:

• UPS 2 Day – Our free shipping option for orders over $200. Estimated 2 day delivery, but not guaranteed by UPS and may take 3-5 days (read UPS guarantee policy here)
• USPS Priority – delivered in 2-5 days on average
• Other carriers and shipping speeds are available upon request
• Styrofoam ice pack – includes a large frozen ice pack with a styrofoam walled packaging to mediate temperature variation.

Is Styrofoam ice pack shipping necessary? 
No – our peptides are in lyophilized freeze dried powder form. They are significantly more stable in this form as opposed to a solution and can withstand temperature variations during transit without significant degradation.

Same day shipping applies for all orders received and paid for before 1:00PM EST on weekdays; these are shipped out the same day. Orders received after 1:00PM EST will be processed and shipped next day. During days of high order volume, your order may take up to 48 hours to ship.

Orders are shipped Monday-Friday (and usually Saturdays!).

Orders returned to sender due to customer error will incur a $5 reshipment fee.

Reship of delayed or lost packages are considered on a per case basis.

Refunds & Exchanges

Requests for returns and exchanges are accepted within 7 days of receiving the order. We will provide a shipping label free of cost to return/exchange the item.
A refund will be issued after we receive and inspect the product, typically within 5 business days.